Question 1

How do I get started with PosPlot?

Accepted Answer

Sign up for a free account, add your products, and start selling. Our onboarding wizard will guide you through the setup process step by step.

Question 2

Can I use PosPlot on multiple devices?

Accepted Answer

Yes! PosPlot works on desktop, tablet, and mobile browsers. You can access your store from anywhere with an internet connection.

Question 3

Do you offer training or onboarding support?

Accepted Answer

Yes - we provide free onboarding support for all plans. Pro and Enterprise plans include dedicated account managers and priority support.

Question 4

What payment methods does PosPlot support?

Accepted Answer

We support cash, card, mobile banking (bKash, Nagad, Rocket), bank transfer, and custom payment methods.

Question 5

Can I change or cancel my subscription plan?

Accepted Answer

Yes, you can upgrade, downgrade, or cancel your plan anytime from Settings → Billing & Subscription. Changes take effect at the start of your next billing cycle.

Question 6

How do I contact technical support?

Accepted Answer

You can reach us via email at info@ancodeer.com, call us at +880 1782-059949, use the live chat below, or submit a support ticket and we'll respond within 24 hours.

Question 7

Is my data safe with PosPlot?

Accepted Answer

Absolutely. We use industry-standard encryption and security practices. Your data is backed up regularly and stored securely across multiple regions.

Question 8

How do I manage staff access and permissions?

Accepted Answer

Go to Settings → Team & Permissions to add staff, assign branches, and set role-based access for each team member.

How can we help?

Get in Touch

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Help Resources

Documentation

Help Center

System Status

Frequently Asked Questions